Even the best laid plans are susceptible to certain issues from time to time. Unfortunately, this is especially true when it comes to Internet access. The many variables involved mean that it’s easy for something to go wrong with the result being intermittent access or slowed speed. While CommStream understands these problems can arise, we never want our customers to be forced to deal with them for any longer than they must. So, if you’re experiencing these kinds of issues, here’s how you can contact our technical support team for help.
During Business Hours
If you’re experiencing the problem between 9am and 5pm during the week, contact us at 1-866-206-3707 or at 1-204-272-1347 to immediately speak with one of our help desk associates. They will do their best to resolve the problem immediately, while you remain on the line.
Outside of Business Hours
Should you experience intermittent access or slowed speeds outside of business hours, you can still submit your problem to CommStream. Simply visit our Contact Us page. You’ll be asked to fill out some basic contact information so we know how to get in touch with you during normal office hours. We’ll also give you an area to fill out where you can explain what the nature of your issue is. The more in-depth you can be here, the easier it will be for us to diagnose your issue and respond.
CommStream is happy to offer all our residential customers remote support when they’re having issues with their online account. Our business customers can also seek remote support, but we ask that they first call us or submit the aforementioned form online.
Technical issues are just part of Internet access, but CommStream is proud of doing everything possible to keep these issues to as few as we can. If you’re having internet service issues, please reach out to us as soon as possible, so we can begin resolving them.